Shipping
Our delivery times (excluding holidays) are as follows:
UK Royal Mail Special Delivery – within 3 working days
International Royal Mail Tracked & Signed – within 5 to 10 working days
Please note that we are only able to cover delivery charges. Non-EU customers will be responsible for any additional import duties or local taxes.
All deliveries require a signature. If you are unable to sign for a delivery a calling card will be left and a new delivery/collection may be re-arranged. Delays to your delivery caused by the delivery companies used may be out of our hands, but please let us know of any issues and we will do our best to resolve.
Each piece of House of Vintro jewellery is handmade and finished in the studio and comes in its own box with care card.
Returns
We hope that you will love your piece of House of Vintro Jewellery, however if you would like to return it to us we are able to refund up to 15 days after the date of receipt.
Please email info@houseofvintro.com if you would like to return your item and we will send you a form to complete and return via email before returning your goods to check you are eligible.
Unfortunately it is not possible to refund sale items, promo code items or earrings.
Shipping costs are non-refundable. We advise that you send your returned item as a tracked parcel to be sure of its safe arrival. House of Vintro cannot reimburse your shipping costs and will not be held responsible for items lost or damaged in transit.
Once we have received your return, we will check the item’s condition and once approved will process the refund. We will notify you via email once your return has been received and approved.
Please ensure that your jewellery is returned in perfect saleable condition and in it’s original packaging.